Support
Something not working in Tiny Rivals? Most answers are below. If yours isn't, email us and we'll get back to you.
Contact: support@cedarstepstudios.com. Tell us your player ID (Profile, bottom right in the app), your phone model and what happened. We usually reply within 2 business days.
Common questions
Do I need an account to play?
No. The app makes a guest account for you the first time you open it. You don't have to give a name, email or phone number.
I got a new phone. How do I keep my progress?
If you signed in with Apple, open Profile on the new phone and choose "Played on another phone? Sign in to bring it back". Your Bolts, ranks and Wardrobe come back. Guest accounts live on one phone only, so sign in with Apple before you switch.
How do I add friends?
Share your invite link from the app, or add a friend by their player ID. Invite links last a week.
How do prize tournaments work?
Open Compete, sign in with Apple and enter. Entry takes Bolts, which you earn by playing and can never buy, so no purchase is necessary. The entry fee is taken once, and refunded if a tournament is cancelled. Each round is one try: win to go on, lose and you're out. Our servers check every prize score. You must be 18 or older. Each tournament's official rules, in the app, say who can enter and what the prizes are. Apple is not a sponsor of, and is not involved in, any contest or prize.
What are Bolts?
Bolts are the coins you win in matches. You spend them on outfits and items in the Wardrobe, and on tournament entries. Bolts can't be bought with money and can't be cashed out.
Does the game cost anything?
No. Tiny Rivals is free and has no in-app purchases. After a win you can choose to watch a short ad for extra Bolts. That's always optional.
Someone is cheating or being rude. How do I report them?
Open their player card and tap Report. Block stops them finding you, adding you or seeing you online. You can also email us their player name and what happened, with a screenshot if you have one.
How do I delete my account and data?
In the app, go to Profile, tap the settings gear, then Delete account. Or email support@cedarstepstudios.com with your player ID, and once we've confirmed the account is yours we'll delete it and its data within 30 days.
The game is laggy or keeps disconnecting.
Online matches need a steady connection. Try Wi-Fi, close other apps and make sure you have the latest version from the App Store. If it keeps happening, email us your phone model and when it happened, so we can check our servers.